TERMS & CONDITIONS

Pristine Living Website Terms & Conditions

Effective Date: 01/01/2025

Welcome to the Pristine Living website. By accessing or using this website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using the site.

1. General Information

• This website is owned and operated by Pristine Retail Ltd T/A Pristine Living.

• Company Registered Addresses:

1. Unit 3 Neath Vale Workshops, Resolven, Neath, SA11 4SR

2. 44 Ffordd Y Gamlas, Gowerton, Swansea, SA4 3DT

• The content on this website, including but not limited to text, images, and graphics, is provided for informational purposes only and is subject to change without notice.

2. Use of the Website

• You agree to use the website for lawful purposes only.

• You may not use the website in a way that may impair its performance, corrupt the content, or otherwise reduce the overall functionality of the site.

• You may not attempt to compromise the security of the website or attempt to gain unauthorized access to any part of the website or its data.

3. Intellectual Property

• All content, trademarks, logos, and images displayed on this website are the property of Pristine Retail Ltd T/A Pristine Living, unless otherwise stated.

• You may not reproduce, distribute, or use any content from this website without prior written permission from Pristine Retail Ltd.

4. Product Information

• Pristine Living provides information about high-quality Keter brand sheds and other products. While we strive to ensure that product descriptions and images are accurate, we do not guarantee that all information is error-free, complete, or current.

• All product prices are subject to change without notice.

• Delivery and assembly services may be subject to specific terms, which will be outlined at the time of purchase.

5. Orders and Payments

• When placing an order on our website, you agree to provide accurate, complete, and up-to-date payment and personal information.

• All orders are subject to availability. Pristine Living reserves the right to refuse or cancel any order at our sole discretion.

• Payments must be made via the methods specified on the website.

• Once an order is confirmed, cancellations may be subject to fees as outlined in our cancellation policy.

6. Delivery & Assembly

• Delivery is available within 14 to 21 days, subject to product availability.

• If the item is out of stock at the time of purchase, Pristine Living will issue a full refund.

• Free delivery and assembly services are available within specific regions, which will be clearly stated at the time of purchase.

• Delivery dates are estimated and may be subject to delays beyond our control (e.g., due to weather or supply chain issues).

• Customers will be notified in advance of any significant delays.

7. Returns & Refunds

• If you are not satisfied with your purchase, you may be eligible for a return or refund in accordance with the following policy:

• Refunds are available within 14 working days of delivery, provided the items remain in their original, unopened boxes.

• Once the returned items are received and inspected by Pristine Living, a refund will be processed within 14 working days.

• Customers are responsible for return shipping costs unless the product is defective or incorrect.

• Items that have been opened, assembled, or used are not eligible for a refund.

8. Limitation of Liability

• Pristine Living is not liable for any direct, indirect, incidental, or consequential loss or damage arising out of your use of the website or products purchased through the website.

• Nothing in these terms limits your statutory rights as a consumer under applicable laws.

9. Third-Party Links

• This website may contain links to third-party websites. Pristine Living is not responsible for the content or accuracy of third-party websites and does not endorse any products or services offered by third parties.

10. Privacy Policy

• Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

11. Changes to Terms & Conditions

• Pristine Living reserves the right to update or change these terms and conditions at any time without prior notice. Any changes will be posted on this page, and continued use of the website after such changes constitutes your acceptance of the revised terms.

12. Governing Law

• These terms and conditions are governed by and construed in accordance with the laws of Wales, and any disputes arising out of or in connection with these terms will be subject to the exclusive jurisdiction of the courts in Wales.

13. Contact Information

If you have any questions or concerns about these terms and conditions, please contact us at:

Pristine Living (Pristine Retail Ltd T/A Pristine Living)

• Email: desktop@gmx.co.uk

• Phone: 07496 212150

• Addresses:

1. Unit 3 Neath Vale Workshops, Resolven, Neath, SA11 4SR

2. 44 Ffordd Y Gamlas, Gowerton, Swansea, SA4 3DT